Frequently Asked Questions

Archive 2024-2025

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Additional Resources

Find a Provider

Account & ID Card Information

Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Fall Early Arrival (coverage beginning 08/01/2024) - 06/22/2024 - 08/25/2024

Fall (coverage beginning 09/01/2024) - 06/22/2024 - 09/30/2024 

(Fall Installment Option ends 09/30/2024)

Spring/Summer (coverage beginning 01/01/2025) - 11/15/2024 - 02/14/2025

(Spring/Summer Installment Option ends 01/31/2025)

Summer I (coverage beginning 05/17/2025) - 04/01/2025 - 06/03/2025 

Summer II (coverage beginning 07/01/2025) - 06/04/2025 - 07/15/2025

Online Enrollment

Domestic Students

International Students (Mandatory)

Continuation Insurance

Students with a Qualifying Life Event

Opt-Out/Waiver

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Early Fall Arrival (new International Students) - 07/28/2024 - 08/22/2024

Fall - 08/02/2024 - 09/07/2024

Spring/Summer - 12/08/2024 - 02/01/2025

Summer - 04/19/2025 - 06/03/2025

Summer II - 06/04/2025 - 07/12/2025

Claims

View Claims Online

Access Medical, Dental, Prescription, and International* Claim Forms

*International Claim Form is used to submit claims for benefits for covered services received outside the United States

  • Click on the Form Finder and complete claim form, attach the completed form and the original bill issued by the provider and select "Claims Submission Attachments" in the subject dropdown, or; mail the the form and the original bill issued by your provider to the address printed at the top of the claims form.
  • Allow 30 days for the claims review. You can view the status of your claims in your Blue Access for Members (BAM) account.

Regulatory Notices

Enhanced Products

Optional Dental Coverage

Offered in partnership with BCBS

Optional Vision Plan

Offered in partnership with BCBS

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX  75266-0044
1 (855) 267-0214
BCBS Customer Service
1 (800) 451-0287
Medical Provider Call
1 (800) 581-0368
24/7 Nurseline
1 (855) 267-0214
Dental/Vision Customer Service

BAM Internet Help Desk

If you have any questions about BAM, please call the Internet Help Desk at 888-706-0583.
The Internet Help desk is available 24 hours a day, 7 days a week.

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected